Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality and performance of our draveltech solutions. All Draveltech Solutions products and services come with a comprehensive 30-day money-back guarantee. If you're not completely satisfied with your purchase, we'll provide a full refund within 30 days of delivery and installation.

Eligibility Requirements

To be eligible for a refund under our 30-day guarantee, the following conditions must be met:

• Refund request must be submitted within 30 days of product delivery and installation
• Products must be in original condition with minimal usage
• All original packaging, documentation, and accessories must be included
• Products must not have been modified or damaged by the customer
• Professional installation must have been completed by our certified technicians

Refund Process

Our refund process is designed to be straightforward and customer-friendly:

Step 1: Contact Our Support Team

Reach out to our customer support team at support@phasecoiltech.online or call +1 (555) 123-4567. Our team will work with you to understand your concerns and explore solutions before proceeding with a refund.

Step 2: Return Authorization

If a refund is appropriate, we'll provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the equipment. This typically includes scheduling pickup by our technicians.

Step 3: Equipment Removal

Our certified technicians will visit your facility to safely disconnect and remove the equipment. This service is provided at no charge and ensures that your existing systems remain fully operational.

Step 4: Inspection and Processing

Once we receive the returned equipment, our technical team will inspect it to ensure it meets our return conditions. This inspection typically takes 3-5 business days.

Step 5: Refund Issuance

Upon successful inspection, we'll process your refund within 5-7 business days. Refunds are issued to the original payment method used for the purchase.

What's Included in Refunds

Our comprehensive refund policy covers:

• Full product purchase price
• Installation and setup costs
• Initial training fees
• Shipping and delivery charges
• Equipment removal and disconnection

Partial Refunds

In certain circumstances, partial refunds may be issued:

• Equipment showing signs of excessive use or wear
• Missing accessories or documentation
• Products returned after the 30-day guarantee period but within warranty terms
• Custom configurations that cannot be resold

Extended Warranty Returns

Products returned after the 30-day guarantee period but within the 2-year warranty period may be eligible for:

• Repair or replacement at no charge
• Upgrade to newer models (additional cost may apply)
• Store credit for future purchases
• Partial refund based on depreciation schedule

Non-Refundable Items

Certain items and services are not eligible for refunds:

• Custom software development beyond standard configuration
• Third-party integration services performed by external contractors
• Training services delivered more than 30 days prior to refund request
• Consumable items such as filters or replacement parts
• Products damaged due to misuse, neglect, or unauthorized modifications

Restocking Fees

Draveltech Solutions does not charge restocking fees for returns made within the 30-day guarantee period, provided all eligibility requirements are met. This is part of our commitment to customer satisfaction and confidence in our products.

International Customers

For international customers, our refund policy applies with the following considerations:

• Return shipping costs may be shared between customer and Draveltech Solutions
• Additional time may be required for international equipment removal
• Currency exchange rates at the time of refund processing will apply
• Local import duties and taxes are non-refundable

Alternative Solutions

Before initiating a refund, we encourage customers to explore alternative solutions:

• Additional training and support
• System optimization and fine-tuning
• Configuration adjustments to better meet requirements
• Upgrade to more suitable product models
• Extended trial period for complex implementations

Contact Information

For refund requests or questions about our refund policy, please contact us:

Email: refunds@phasecoiltech.online
Support Phone: +1 (555) 123-4567
Support Hours: Monday-Friday, 9 AM - 6 PM EST
Address: 123 Draveltech Avenue, Innovation City, IC 12345

Policy Updates

We may update this refund policy to reflect changes in our business practices or regulatory requirements. Customers will be notified of any significant changes, and updated terms will apply to purchases made after the effective date of the changes.